The Certified Consumer Receivables CounselorSMprovides professional development and training for those working with consumers to successfully collect delinquent debt. This comprehensive program is designed to allow individuals in the collections industry to educate debtors about money management (budgeting), credit, debt management, investing, retirement, and insurance. With a stronger understanding of personal finance, a CCRC can help debtors better manage their finances to avoid becoming repeat debtors. Certification ensures that individuals have been trained and tested in the regulations that govern their job, collection techniques and interpersonal skills required of their position.
Part Idiscusses the skills that individuals collecting delinquent receivables need to be successful. This includes, but is not limited to using and understanding technology and honing people skills.
Part IIdetails the fundamentals of financial management: money management, credit, investing and retirement, debt management and insurance.
Part IIIdiscusses the federal regulations that collectors need to be aware of when performing their jobs.
Part IVis the Resource Guide which includes worksheets, a glossary, forms, website information, the Code of Ethics and a practice exam.